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Aura Cozumel Resort Wyndham Grand Bay


Carretera Costera Sur Km.12.9 Zona Hotel, Cozumel 77600, Mexico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Endless luxury at Aura Cozumel, ultra all-inclusive service. Experience the pinnacle of life in the tropics surrounded by a distinctive atmosphere... Endless luxury at Aura Cozumel, ultra all-inclusive service. Experience the pinnacle of life in the tropics surrounded by a distinctive atmosphere that is synonymous with luxurious pampering. Aura is more than a place to unwind. It's a unique concept created to deliver a superior standard of service, accommodation, cuisine and entertainment. The foundation of our philosophy is based on creating a unique contemporary environment that caters to uncompromising guests seeking the ultimate vacation escape. more » « less
Check Rates and Availability: $577 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 94 traveler reviews
  • What to Expect:
    • 4.5 based on 84 reviews Rooms
    • 4 based on 84 reviews Service
    • 4 based on 83 reviews Value
    • 4.5 based on 84 reviews Cleanliness

Reviews of Aura Cozumel Resort Wyndham Grand Bay

( 1-10 of 100 )
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3 of 5 stars
chicago1122
Jan 6, 2009

Let me preface this by saying I'm not a foodie a worldly traveler, or even a tourist with high expectations. I'm just a 28 yr old male who appreciates good food, good service and good wine. The Aura simply didn't deliver and I'm EASY to impress... my girlfriend, not so much. I was underwhelmed by the lack of service and... more

Jan 5, 2009

I'll start with the most positive aspects of our experience. I went to Cozumel with two other female friends for a "girls" getaway over New Year's. We had initially booked the Sabor section of the Wyndham, which is next door to Aura. Upon checking in, it appeared that a mistake had been made and we had been booked at the... more

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4 of 5 stars
New York, NY
Jan 5, 2009

Most of the previous reviews covered the big points, here is what I will add: -- This is not in any way a swingers hotel, and anyone who thinks so is seeing things where there isn't anything to see. The guests were well-behaved adults of various ages who spent most of their time reading on the beach or doing water... more

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4 of 5 stars
Dallas, Texas
Jan 4, 2009

We booked our Aura vacation two months in advanced based on the rave reviews here. By the time we departed, on Dec 29, we read more recent negative reviews and lowered our expectations. Having just returned from our trip, I understand the comments but I would still highly recommend this hotel. LOCATION – Beautiful, secluded with a nice beach and... more

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3 of 5 stars
los angeles
Jan 3, 2009

What is great about Aura is that without kids present, it's easy to get the relaxing holiday that one looks for. The nearby hotels and beach clubs were loud and obnoxious and overrun with cruise ship patrons while Aura was mostly quiet and serene. The main pros/cons are as follows: PROS: *Mostly friendly and helpful staff. Some are terrible and... more

Management response from
Cozumel123, President

I was surprised at the comments regarding the food in general and dinner options. The reviewer is correct that we have not included main dishes of Mexican food for dinners but have options for breakfast and ceviche and other dishes for lunch. I use the restaurant for dinners and order from the main menu and have not been disappointed once...

Jan 2, 2009

My husband and I stayed at the Aura for 3 nights on our honeymoon. After much research on other hotels we booked Aura and were very excited to go here and had high expectaions. When we check in we were the only ones at the front desk and the girl checking us in was very non-responsive, she just got us... more

Management response from
Cozumel123, President

Hello. I used to live in Winnipeg for a number of years. Yes the girl at the front desk has been reprimanded and will be not be working in reception anymore. Your and other comments along were sufficient. I am surprised the pool was dirty. We lost our head housekeeper 4 weeks ago and this position has now been replaced....

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5 of 5 stars
Houston, Texas
Jan 1, 2009
1/1 found this review helpful

My husband and I stayed here for our honeymoon and the service was exceptional from the moment we arrived to the moment that we checked out. As soon as we ariived, Jose was there to greet us and brought us champaigne. We were given a tour of the property by Jose and then he showed us to our room where... more

Management response from
Cozumel123, President

Thank you for your review and correcting the comments from another response that suggested the hot tub was clothing optional. Its hard to go from cozy to a large hotel. Please come back.

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1 of 5 stars
New York
Dec 31, 2008
0/1 found this review helpful

They try to sell the hotel as a luxury property, but - rooms are not finished (no blinds, no door on the toilets right behind the bed - so chic when you are with your girlfriend!!!, noisy, lack of details, etc.), - the food is at best canned (awful is too nice of a word - you should have seen... more

Management response from
Cozumel123, President

We do not have a single room without a door to the toilet area. I believe the room you had has a door that slides across and you did not locate it. Your comments on food must be about another hotel. The ceviche both fish and shrimp in the restaurant is wonderful and fresh I have heard many people say...

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4 of 5 stars
springfield mo
Dec 30, 2008

Liked most things about the Aura and did not like one or two. The staff in general was very good. The people on Cozumel are very friendly and helpful. The beach was wonderful and the adult only aspect was great. The room was not what I expected. We were directly adjacent to the lobby and could hear lots of noise... more

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3 of 5 stars
Maryland
Dec 29, 2008

The Aura is a beautiful hotel, no doubt. The room is amazing, and the view of the ocean and hotel property just unbelievable. All in all it was a great trip, and we had a great time. The pools were beautiful, the grounds were well kept and lovely, and it is definitely a great place for a honeymoon. A few... more

Management response from
Cozumel123, President

Yes the food for dinners needs to be picked up and we are in that process. Its a number of reasons. Hamburgers need to be made by us and improved. The rooftop pools are hard to clean with people in the rooms. There are lots of insects and it does present a challenge. People are not required to tip but...

Reviews of Aura Cozumel Resort Wyndham Grand Bay

( 1-10 of 100 )
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Aura Cozumel Resort Wyndham Grand Bay Also Known As

Address: Carretera Costera Sur Km.12.9 Zona Hotel, Cozumel 77600, Mexico