(5 votes) 
(11 votes) 
(9 votes) 
We stayed 5 nights at the Iberostar Tucan during Christmas week. We have never been to this area before, and chose the hotel after reading reviews of many hotels in Playa del Carmen. Room: GREAT! Stayed in building 12, 3rd floor, balcony faced the back of the property, which was quiet most nights. One night, the band from the neighboring... more
Iberostar Tucan Hotel Resort (All-Inclusive), Playa del Carmen
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Iberostar Tucan Hotel
TripAdvisor Traveler Rating:
1,276 Reviews
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A summary score based on quality, quantity and age of traveler ratings.
1,276 Reviews
TripAdvisor Popularity Index:
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Measures overall traveler satisfaction based on ratings, reviews and other sources.
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What's Near Iberostar Tucan Hotel
- Top-Rated Nearby Accommodations
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Distance in: mi km
All Accommodations in Playa del CarmenHotel USD* Distance Rating Hacienda Tres Rios $1133 12.9 mi 20.8 km
Xaman-ha Luxury Condominiums $250 12.9 mi 20.8 km
Desire Resort & Spa N/A 13.9 mi 22.3 km
Secrets Capri Riviera Cancun $786 14.2 mi 22.9 km
Royal Hideaway Playacar & Occidental Resorts $885 14.6 mi 23.4 km
*Average price - Top-Rated Nearby Restaurants
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Distance in: mi km
All Restaurants in Playa del Carmenrestaurant Distance Rating La Pesca 12.5 mi 20.2 km
Ah Cacao Chocolate Cafe 12.9 mi 20.8 km
Cholula Life 12.9 mi 20.8 km
- Nearest Top-Rated Things to Do
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Distance in: mi km
All Things to Do in Playa del CarmenThing to Do Distance Rating Rio Largartos Ecotours 28.4 mi 45.7 km
ATV Explorer Jungle Tour 29.7 mi 47.7 km
Hidden Worlds Cenotes Park 48.7 mi 78.3 km
Traveler Advice on Iberostar Tucan Hotel
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Professional Advice (1) Title Source “Iberostar Tucan and Quetzal” Fodors.com
- Hotel class:
- Rooms: 350
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Property Type: Resort (All-Inclusive)
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Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners...
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area.
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TripAdvisor Traveler Reviews
TripAdvisor Traveler Rating:
Based on 1,272 traveler reviews
Based on 1,272 traveler reviews - What to Expect:
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Rooms
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Service
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Value
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Cleanliness
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Pool
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- Recommended For:
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Families with young children
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Families with teenagers
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An amazing honeymoon
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Older travelers
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Young singles
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Jan 5, 2009
4/6 found this review helpful
My wife, sister, mother and I spent a week here and overall we all found it to be just, ok, with some problems. Let me start by saying again that Apple's ratings have become inconsistent and they continue to over-rate hotels. The property contains both the Tucan and Quetzal depending on which side of the lobby wall you are standing... more
Jan 2, 2009
9/9 found this review helpful
We stayed at the Iberostar December 16 - 23rd and had a great time. The hotel was absolutely beautiful, lots to do and lots to look at and we had a really great time. Our disclaimer: We are not picky, fancy people... though sometimes we like to pretend we are. :) The grounds were awesome. So much to look at,... more
Jan 1, 2009
2/2 found this review helpful
We stayed at the Tucan for two weeks and really enjoyed the resort. We have been to many 3 & 4 star AI's in Mexico and the Tucan rates highly in our opinion. I agree with nearly all the previous reviews (especially punkycanuck) so I won't re-hash all the details except for a few tips & suggestions. The buffet had... more
Jan 1, 2009
5/8 found this review helpful
We stayed at Tucan Dec.7-11. There's really no difference between the Tucan and Quetzel, just different names for each side. But the property is the same. It seemed as though the resort was catered to smokers. It was very difficult finding a NON-smoking area. There was a smoking and non-smoking area in the buffet restaurant, but the smoke did drift... more
Dec 30, 2008
1/1 found this review helpful
We stayed at the Tucan from the 13 December to 27 December Christmas was celebrated on Christmas Eve with Santa parachuting from the plane on to the beach where there were party games and Santa giving presents to the children. The Christmas Eve Gala dinner was wonderful but the dress code was not observed by some of the guests (... more
Dec 28, 2008
6/22 found this review helpful
Overall we could not fault the service we received at the Tucan, however there were a couple of incidents where the service did not meet our needs and on each occasion it was the same staff member. when we booked in after a 20 hour day travelling the receptionist gave us the room key at 18.40pm and said that the... more
Dec 25, 2008
10/11 found this review helpful
Just completed a one-week stay from Dec 14-21. Let me start by saying most all of the previous reviews are very accurate - believe the hype because this is a great place! Prior to leaving I emailed the hotel with a room request - and got exactly what we wanted - a 3rd floor room by the beach (it actually... more
Dec 20, 2008
9/9 found this review helpful
My boyfriend and I just got back from our two week stay at the Iberostar Tucan. This was our fifth all inclusive trip and our third in the Mayan Riviera. We did a private transfer from the airport and it was an hour to the Tucan. A $5 taxi ride to Playa was nice as it was close and convenient... more
Dec 19, 2008
8/8 found this review helpful
My father and I stayed at the Iberostar Tucan from 12/6 – 12/13. The check-in staff was very accommodating. We had emailed ahead and asked to get a third floor jungle view room, but none were available. We settled to a room close to the front of the hotel on the first floor. The room was simple and clean. There... more
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