The staff was extremely nice. The room was clean and spacious. The beach and pools were beautiful. The food at the restaurant was great. Not too crowded and we were able to practice our spanish with the staff who were eager to practice with us. The hotel room was not right near the beach but it is an easy bike... more

the hotel is very nice. the rooms are great and the staff is extremely nice, but that's it. There's so many details that are just not right and this is why i wouldn't consider it a 5 star hotel. First of all, when you check in, they tell you that they will be charging you $15 per person per day... more

My husband and I just returned from a 5 night stay at the Fairmont Mayakoba. This is the second time in 3 years that we have vacationed at this property. Everything was as we remembered it - Lovely! The property and the rooms are clean and well maintained. The spa is a must. The beach is fabulous. The staff is... more

I liked the hotel a lot! I had not stayed at a fairmont before and was not expecting it to be such a nice property. The hotel is pretty new so you can expect the rooms to be super clean and well maintained, the bathrooms are wonderful! and the rooms are huge! the beds reaaaaally comfy, not too soft not... more

My wife and I and our 2 children (boys - 5 & 3) stayed at the Mayakoba for 8 nights March 17-25 of 2008. We debated greatly over whether to go to Beaches Turks or the Riveria Maya and the Fairmont and we couldn't have been happier with our decision! The flight form Phila. to Cancun was on time easy... more

We stayed here for 3 nights at the end of our two week wedding celebration/honeymoon in Playa del Carmen. Having been in downtown Playa for 11 nights with a lot of friends and family we were looking forward to total relaxation for a few nights before heading home. We were in a signature casita which is a very nice room... more

Hotel was top noch! Clean, roomy, well designed. Staff was super friendly and hospitable. The resort is large, there is some walking, but there are also bikes and large golf carts for those that don't want to break a sweat. Pools were awesome, lots of them, no wait for lounge chairs. We went as a girls weekend and weren't interested... more

What an amazing place the Fairmont Mayakoba is. This property has so much to offer. You can spend your day relaxing by a number of pools or go and sit on the beach. The restaurants are all really good, but our favorite was La Puerta which is only open for dinner (be sure to make a reservation). The staff is... more

The Fairmont Mayakoba is a beautiful property! The rooms are great - stayed in a Casita which is a step above from a Standard room but not a Suite. Service - Fantastic! The service was way beyond expectations. Every staff member really wants to make sure you are happy and greet you at all times. Not so much to make... more